Terms and Conditions for Man With Van Westwickham

These Terms and Conditions set out the basis on which Man With Van Westwickham provides moving, transport, loading, unloading, and related services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. Please read them carefully before any move is arranged. These terms are intended to be fair, clear, and consistent with UK consumer and transport practice.

For the purposes of these terms, “we”, “us”, and “our” refer to the service provider operating as Man With Van Westwickham, and “you” or “the customer” refers to the person or organisation making the booking. The services may include single-item transport, full or partial house moves, office removals, furniture collection, and similar man and van arrangements. Any special requirements must be agreed in advance and confirmed in writing where possible.

These terms apply alongside any written quotation, booking confirmation, or service-specific agreement. If there is any inconsistency, the booking confirmation or quotation shall take priority for the specific job details, provided it does not conflict with applicable law. We reserve the right to decline a booking if the requested work is unsafe, unlawful, exceeds the scope of the agreed service, or cannot reasonably be performed with the vehicle, equipment, or staffing available.

1. Booking Process

A booking is usually made after the customer provides details of the collection and delivery locations, the items to be moved, access conditions, preferred date and time, and any additional services required. A quotation may be based on hourly rates, fixed pricing, mileage, item count, volume, weight, waiting time, or a combination of these factors. Quotations are generally provided on the assumption that the information supplied is accurate and complete.

Once a quote is accepted, we may request confirmation by message, email, or another agreed method. The booking is only secured when we have confirmed availability and, where required, received a deposit or full payment. The customer must ensure that all information provided during booking is true and up to date, including parking restrictions, stair access, lift availability, item dimensions, and any fragile or hazardous goods. If the actual job differs significantly from the information supplied, we may revise the price or refuse to proceed.

We aim to arrive within the agreed time slot, but arrival times may be affected by traffic, weather, road closures, delays at previous jobs, or other events beyond our reasonable control. Where a delay is expected, we will make reasonable efforts to inform the customer. The customer must ensure that access is available at both collection and delivery points and that the premises are ready for loading or unloading at the booked time.

2. Pricing and Payments

Prices will be stated in the quotation or booking confirmation. Unless expressly agreed otherwise, quoted prices may exclude congestion charges, tolls, parking fees, congestion-related penalties caused by customer instruction, waiting time beyond the agreed allowance, additional labour requested on the day, or disposal fees for items removed as part of an agreed waste service. Any extra charges will be explained where reasonably practicable before they are incurred.

Payment terms may require a deposit in advance, with the balance due on completion of the service, or full payment before the job begins. We accept payment by methods specified at the time of booking. If payment is not received when due, we may suspend or cancel the booking, withhold the service, or charge reasonable recovery costs permitted by law. Any invoice must be paid in full without set-off or deduction unless required by law.

If the customer requests changes after the quotation has been accepted, we may update the price to reflect additional time, labour, vehicle size, equipment, or handling requirements. Examples include extra floors without lift access, oversized furniture, restricted parking, long carries, or waiting caused by delays in access. The customer remains responsible for ensuring that any third-party costs caused by the move, such as parking permits or building access charges, are arranged in advance unless we have expressly agreed to do so.

3. Cancellations and Rescheduling

We understand that plans can change. If you need to cancel or reschedule, you should notify us as soon as possible. The amount charged, if any, will depend on the notice given and on whether we have already incurred costs such as vehicle allocation, staffing, fuel, parking reservations, or equipment preparation. Where a deposit has been taken, it may be non-refundable in part or in full depending on the timing of the cancellation and the terms stated at booking.

Cancellations made with sufficient notice may be rescheduled once, subject to availability, without additional charge. If the customer fails to provide access, is not present at the agreed time, provides incorrect addresses, or is otherwise unable to proceed with the agreed move, this may be treated as a late cancellation or failed attendance. In such cases, we may charge for time spent, travel, and any wasted call-out costs to the extent permitted by law.

We reserve the right to cancel or postpone a booking if circumstances make it unsafe, unlawful, or impracticable to complete the job. This may include severe weather, vehicle breakdown, staff illness, road restrictions, force majeure events, or situations where the customer has not disclosed important information. If we cancel for reasons within our control, any prepaid sums for unperformed services will normally be refunded or rebooked at the customer’s preference, subject to lawful deductions for services already supplied.

4. Customer Responsibilities

The customer is responsible for ensuring that all goods are properly packed, secured, and ready for transport unless packing has been expressly included in the service. Fragile items should be packaged appropriately, and the customer should notify us in advance of any items requiring special handling. We are not responsible for damage caused by inadequate packing, overfilled boxes, loose contents, or hidden defects in the items themselves.

The customer must ensure that items to be moved are lawful to transport and do not include prohibited, dangerous, explosive, leaking, or otherwise hazardous materials unless we have specifically agreed in advance and the law permits their carriage. If we discover items that we reasonably believe are unsafe or unlawful to carry, we may refuse to load them and may charge for time wasted or disposal-related costs if applicable.

The customer must also have authority to arrange the move and to permit access to the collection and delivery addresses. If the customer asks us to move items belonging to a landlord, tenant, employer, employee, business partner, or third party, the customer confirms that they have the necessary permission. We may rely on the customer’s instructions and are not required to verify title or ownership of any item.

5. Liability and Limitations

We will exercise reasonable care and skill in providing the service. However, except where prohibited by law, our liability is limited to direct loss or damage caused by our negligence or breach of contract. We are not liable for indirect or consequential losses, loss of profit, loss of business, emotional distress, or any loss arising from delay, unless such loss is caused by our proven negligence and is recoverable under applicable law.

Where goods are damaged as a result of our negligence, our liability may be limited to the reasonable repair cost, replacement value, or another fair measure of loss, subject to evidence of the item’s condition and value. Customers should keep records, photographs, receipts, or other proof where possible. We will not be liable for pre-existing damage, normal wear and tear, defective construction, hidden faults, items inadequately protected by the customer, or damage arising from third-party acts beyond our control.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. We do not accept responsibility for items left unattended after delivery if the customer has instructed us to leave them in a particular place. Once goods are delivered to the agreed location and accepted, risk passes to the customer, subject to any mandatory statutory rights.

6. Waste, Disposal, and Environmental Compliance

Where the service includes removal of unwanted items, rubbish, or bulky waste, the customer must disclose the nature of the waste in advance. Man With Van Westwickham will only handle waste in compliance with applicable UK waste legislation, including duties relating to lawful transfer, transport, and disposal. We may refuse any waste that is suspected to be hazardous, contaminated, unlabelled, or otherwise unsuitable for carriage or disposal under the law.

The customer confirms that any waste handed over for collection belongs to them or that they have the right to authorise its removal. Waste must not include asbestos, chemicals, medical waste, oils, batteries, gas canisters, electrical items requiring specialist treatment, or other controlled materials unless we have expressly agreed otherwise and the required legal process can be followed. If such items are found unexpectedly, we may terminate the waste collection and charge for costs reasonably incurred.

Where a waste disposal service is provided, any relevant transfer notes, receipts, or documentation may be issued or retained as required by law. The customer agrees to provide accurate descriptions of waste and to cooperate with any lawful checks. If the customer asks us to dispose of items in a manner that would breach environmental or waste regulations, we will refuse. The customer is responsible for any penalty, fine, claim, or loss arising from inaccurate waste information supplied by them.

7. Access, Delays, and Additional Charges

Customers must ensure that loading areas are accessible and that any necessary parking arrangements are made in advance. If parking, access, or building restrictions prevent efficient completion of the work, additional charges may apply for waiting time, extended carrying distance, extra labour, or return visits. Where lifts are unavailable, goods may need to be moved by stairs, and this may affect pricing, timing, or the suitability of the booked vehicle and crew.

If the move takes longer than planned due to factors outside our control, such as congestion, security checks, building delays, or the customer not being ready, we may charge for extra time or any waiting period beyond the allowance stated in the quotation. We may also charge for additional work requested on the day, including dismantling, reassembly, item wrapping, or an unexpected second journey. Any such charges will be based on the applicable rate or a reasonable estimate agreed as soon as possible.

We will take reasonable steps to protect floors, doorframes, and similar areas where practical, but the customer should advise us of any fragile surfaces or specific protection requirements before the move begins. We are not responsible for damage caused by concealed defects, unsuitable access, or structural weaknesses in the property. The customer should ensure that pets, children, and unauthorised persons are kept away from the loading area for safety reasons.

8. Insurance and Claims

We may hold appropriate insurance for our business activities, but insurance does not alter the limits of liability set out in these terms. Customers are encouraged to maintain their own insurance cover for valuable items and property being moved. Where insurance claims are possible, the customer must notify us promptly and provide reasonable evidence of the alleged loss or damage, including photographs and a description of the item and circumstances.

Any claim must be made within a reasonable time after delivery, or as soon as the issue is discovered, so that the matter can be investigated while the relevant facts are still available. We may require access to the affected item, packing materials, delivery records, and any other information reasonably necessary to assess the claim. If the customer disposes of the item before an inspection is possible, this may affect the ability to resolve the claim.

9. Force Majeure

We shall not be in breach of these terms if performance is prevented or delayed by events outside our reasonable control. Such events may include extreme weather, fire, flood, accident, strike, civil disturbance, road closure, government action, pandemic restrictions, or mechanical failure not caused by neglect. In these circumstances, we may suspend, postpone, or cancel the service without liability for losses arising solely from the event, although any prepaid amount for services not yet provided will be dealt with fairly and in accordance with law.

If a force majeure event affects the booking, we will try to rearrange the service for a suitable alternative time. If rescheduling is not possible within a reasonable period, either party may end the affected booking by notice. This clause does not remove any legal rights that cannot be excluded and does not apply where the issue arises from a party’s own failure to take reasonable precautions.

10. General Provisions

These terms represent the entire agreement between the parties concerning the service, unless otherwise stated in writing. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay in exercising any right will operate as a waiver of that right. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision, unless expressly agreed otherwise in writing.

We may update these terms from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will apply to that booking unless a later version is expressly agreed by both parties. Customers are encouraged to review the terms before each new booking, especially where the service involves different access conditions, waste handling, or specialised transport requirements.

By using the services of Man With Van Westwickham, the customer confirms that they have read, understood, and agreed to these terms. These provisions are intended to provide a clear framework for a reliable van removal service, while protecting both parties and ensuring compliance with the law. If there is a genuine dispute, the parties should first seek to resolve it in good faith and on a reasonable basis.

Governing Law
The agreement, and any dispute or claim arising from or in connection with it, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where the customer has mandatory rights to bring proceedings in another competent forum under applicable law.