Terms and Conditions for Man with Van West Wickham
These Terms and Conditions set out the basis on which Man with Van West Wickham provides removal and transport services within the United Kingdom. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
1.1 "Company" means the Man with Van West Wickham removal service providing the work described in the quotation or booking confirmation.
1.2 "Customer" means the person, firm, or organisation requesting, accepting, and paying for the services of the Company.
1.3 "Services" means any man with van, removal, transport, loading, unloading, packing, or related services provided by the Company.
1.4 "Goods" means any items, belongings, furniture, boxes, equipment, or other property handled, transported, or stored by the Company on behalf of the Customer.
1.5 "Service Area" refers to the locations in which the Company offers man and van and removal services, which typically include West Wickham and surrounding areas, as well as wider local and national destinations within the United Kingdom.
2. Scope of Services
2.1 The Company offers man with van and removal services for domestic, office, and light commercial moves, including loading, transport, and unloading of Goods.
2.2 Any additional services such as packing, dismantling and reassembling furniture, or extra stops must be agreed in advance and may be subject to further charges.
2.3 The Company reserves the right to refuse to carry any items which, in its sole opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to property, vehicles, or personnel.
2.4 It is the Customer’s responsibility to ensure that the Goods are suitable for transport, properly packed where appropriate, and that access at both collection and delivery locations is safe and adequate for the Services booked.
3. Booking Process
3.1 Bookings may be made in advance by the Customer through the Company’s accepted booking methods. A booking is not confirmed until it has been explicitly accepted by the Company.
3.2 When requesting a quotation, the Customer must provide accurate information regarding:
a) The addresses for collection and delivery.
b) The type and approximate quantity or volume of Goods.
c) The number of floors, lifts, access restrictions, and parking availability.
d) Any special items such as pianos, safes, fragile or high-value Goods, or large appliances.
3.3 Quotations are based on the information provided by the Customer. The Company reserves the right to adjust the price if the information supplied is incomplete, inaccurate, or changes before or during the move.
3.4 The Customer is responsible for obtaining any necessary permissions for parking, loading, and unloading. Any fines or penalties arising from a failure to secure adequate permissions may be charged to the Customer.
4. Quotations and Prices
4.1 All quotations are provided subject to these Terms and Conditions and are usually given as either a fixed price or an hourly rate.
4.2 Quotations are valid for a limited period as specified by the Company. If no period is specified, they will be valid for 30 days from the date of issue, provided that the requested service date and details remain the same.
4.3 The price may be amended if:
a) The Customer requests additional services or changes the scope of the job.
b) There are additional flights of stairs, long walking distances, or access issues not disclosed at the time of quotation.
c) Waiting time occurs due to delays not caused by the Company, including key release delays or lack of access to the property.
d) Extra mileage, tolls, congestion charges, parking charges, or similar expenses are incurred in delivering the Services.
5. Payments
5.1 The Customer agrees to pay the price quoted or the hourly rate agreed, along with any additional charges incurred in accordance with these Terms and Conditions.
5.2 The Company may require a deposit to secure a booking. Any deposit required and the amount will be notified to the Customer at the time of booking.
5.3 Unless otherwise agreed in writing, payment is due on completion of the Services on the day of the move. The Company may decline to unload Goods until full payment has been received.
5.4 Payment methods accepted will be stated by the Company and may include cashless options and other standard methods of payment. The Customer is responsible for ensuring they have an accepted payment method available.
5.5 For business customers or regular commercial contracts, alternative payment terms may be agreed in writing. In cases of late payment, the Company reserves the right to charge interest and reasonable debt recovery costs in accordance with applicable UK legislation.
6. Cancellations and Amendments
6.1 If the Customer needs to cancel or amend a booking, notice must be given as early as possible.
6.2 The Company reserves the right to charge a cancellation fee as follows:
a) If cancellation is made more than 72 hours before the scheduled start time, any deposit may be refunded or transferred at the Company’s discretion.
b) If cancellation is made between 24 and 72 hours before the scheduled start time, the Company may retain some or all of the deposit and may charge a percentage of the quoted price.
c) If cancellation is made less than 24 hours before the scheduled start time, the Company may charge up to 100 percent of the quoted price to cover reserved time and costs.
6.3 If the Customer is not present or available at the agreed time and address, this may be treated as a late cancellation and relevant charges may apply.
6.4 The Company will use reasonable efforts to honour the agreed date and time but may need to reschedule due to unforeseen circumstances, such as vehicle breakdowns, adverse weather, or staff illness. In such cases, the Company will aim to notify the Customer as soon as reasonably practicable and will offer an alternative date or a refund of any deposit paid, which shall be the Company’s maximum liability for such rescheduling.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a) Ensuring that Goods are adequately packed and ready for transport unless packing services have been agreed.
b) Clearly labelling any fragile, high-value, or special care items.
d) Arranging suitable parking and access at both collection and delivery locations, including any required permits.
e) Complying with any relevant regulations, including waste and recycling rules when disposing of unwanted items.
7.2 The Customer must not ask the Company’s staff to undertake any unsafe activities or to handle prohibited items, including illegal substances, stolen goods, flammable or explosive materials, or any items that may pose a risk to health and safety.
8. Excluded and Restricted Items
8.1 The Company will not carry or handle:
a) Illegal, dangerous, or hazardous goods.
b) Livestock, pets, or other animals.
c) Perishable goods requiring controlled temperatures, unless specifically agreed.
d) Cash, jewellery, precious metals, watches, or similar items of unusually high value, unless declared and accepted in writing.
8.2 If any such items are transported without the Company’s knowledge, the Company shall have no liability for any loss, damage, or delay arising in relation to them, and the Customer will indemnify the Company for any resulting claims, losses, or expenses.
9. Liability for Loss or Damage
9.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, liability is subject to the limitations set out in this section.
9.2 The Company’s liability for loss of or damage to Goods, however arising, shall not exceed a reasonable replacement value for the affected item, subject to any specific limits notified by the Company. The Customer may be required to provide proof of purchase or value.
9.3 The Company shall not be liable for:
a) Loss or damage arising from defective or inadequate packing by the Customer.
b) Loss or damage to items that are inherently fragile, poorly constructed, or already damaged, including but not limited to flat-pack furniture and previously repaired items.
c) Normal wear and tear, minor marks, or scratches occurring in the ordinary course of moving.
d) Loss or damage caused by fire, flood, extreme weather, or other events beyond the Company’s reasonable control.
e) Loss of data or records stored on any device, drive, or media.
9.4 The Company’s total aggregate liability for any claim or series of related claims arising out of a single job shall be limited to an amount no greater than the total fee paid or payable for that job, unless otherwise required by law.
9.5 The Customer is advised to take out suitable insurance cover for Goods in transit or storage, especially for high-value items, as the Company’s standard liability may not be sufficient to cover full replacement value.
10. Reporting Loss or Damage
10.1 The Customer must inspect the Goods and premises as soon as reasonably possible after completion of the Services.
10.2 Any visible loss or damage believed to be the responsibility of the Company should be reported to the Company promptly and in any event no later than 48 hours after completion of the move.
10.3 Claims reported outside this period may not be accepted, unless the Customer can show that it was not reasonably possible to discover the loss or damage earlier and that notification was made as soon as reasonably practicable.
10.4 The Customer must provide reasonable evidence in support of any claim, including photographs and, where applicable, receipts or proof of value.
11. Waste and Disposal Regulations
11.1 The Company operates within applicable UK waste and environmental regulations. Certain items cannot be taken as general waste and must be disposed of through licensed facilities.
11.2 The Company is not obliged to remove or dispose of unwanted items unless disposal services have been clearly agreed in advance and any applicable charges have been accepted by the Customer.
11.3 Where disposal services are agreed, the Customer confirms that they have the right to dispose of the items and will not request the disposal of prohibited or controlled waste.
11.4 The Company may refuse to collect or dispose of any item it reasonably believes is hazardous, illegal, or unsuitable for standard waste channels. The Customer is responsible for ensuring that any such items are handled in accordance with relevant laws and local authority rules.
12. Access, Parking, and Delays
12.1 The Customer must ensure that the Company’s vehicle can park reasonably close to the entrance of both the collection and delivery addresses.
12.2 If suitable parking is not available or if there are delays due to access issues, the Company may charge for waiting time, additional labour, or extra distance carried.
12.3 The Company shall not be responsible for delays caused by traffic, road closures, accidents, or other circumstances beyond its reasonable control. In such cases, the Company will make reasonable efforts to keep the Customer informed and to complete the move as soon as practicable.
13. Health and Safety
13.1 The Company is committed to maintaining high standards of health and safety for its staff, the Customer, and the public.
13.2 The Customer must not require staff to lift or move items that are unsafe, excessively heavy, or cannot be handled by the number of staff provided using reasonable methods.
13.3 The Company’s staff are entitled to refuse to undertake any task that they reasonably believe would endanger themselves, the Customer, or the property.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.
14.2 The Customer should provide full details of the nature of the complaint, the date of the service, and any supporting information or evidence.
14.3 The Company will review the complaint and respond within a reasonable timeframe, aiming to reach a fair and practical resolution in line with these Terms and Conditions.
15. Changes to Terms and Conditions
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date of publication of the revised terms.
15.2 For ongoing or pre-booked work, the version of the Terms and Conditions in force at the time of booking will continue to apply unless otherwise agreed in writing with the Customer.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the Services.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be struck out to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Customer and the Company relating to the Services, and supersede any prior understandings, discussions, or representations, whether oral or written.
18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
